GENERAL TERMS AND CONDITIONS OF USE AND SERVICES The purpose of these General Terms and Conditions of Use and Services (hereinafter the "GTC") is to provide all the conditions of access, use and consultation by Users and Subscribers: Of the website and Services accessible at the address: www.virtual-assistant-services.com The website listed above is referred to in these GTC as the "Site", Of the Content offered free of charge or for a fee on said Site. Site Publisher / Hosting Company Invecta Outsourcing Ltd (hereinafter "Invecta" or the "Publisher"), SRO with capital of 5,000 euros registered with the RCS of Bratislava, Slovakia under number 55 480 071, having its registered office at Bratislava - mestská časť Staré Mesto - Slovakia. Website: www.invecta.mu E-Mail: info@invecta.mu Phone: +230 59 49 46 47 Publication Director: Mr. Sherwin Appadoo ACCESS AND USE OF THE SITE AND SERVICES, WHETHER OFFERED FREE OF CHARGE OR FOR A FEE, IMPLIES UNRESERVED ACCEPTANCE OF THESE GENERAL TERMS AND CONDITIONS OF USE AND SERVICES (hereinafter the "GCUS"), IN THEIR LATEST VERSION, AS ACCESSIBLE AND CONSULTABLE AT ALL TIMES ON THE SITE. Unless expressly agreed between the Parties, no other general or specific conditions than those provided for herein may be incorporated into the contract. In the exceptional case where the Publisher formally accepts the User's General Conditions of Purchase, the latter would only apply as a supplement in the event of a provision not provided for in the CGUS. 1 - DESCRIPTION OF THE SITE - DEFINITIONS The Publisher offers on the Site information distributed thematically and precisely segmented concerning the local authorities of the United Kingdom, public services and civic life, as well as all the administrative procedures necessary to obtain, from local authorities, English administrations and other relevant bodies, the issuance of civil status certificates, identity documents, travel documents, and all other administrative documents and documents relating to civic life (pensions, social assistance, etc.) With the exception of certain information and Services offered to Users for a fee in accordance with the terms and conditions referred to in Articles 3, 4 and 5 of these GTUS, all the information that can be consulted on the Site is freely accessible, subject to compliance with these GTUS. The Publisher acts in complete independence from the administration, local authorities and all local stakeholders (professionals, institutions, organizations, public services, etc.) and websites referenced on the Site. As such, it is entirely free to choose the selection and organization of the information, features and Services accessible on the Site. It also reserves the discretionary right, at any time and without notice, to edit and delete all or part of this information, as well as to modify or temporarily or permanently suspend all or part of the features and Services offered on the Site. The Site and the Services are also provided for private use only, and do not in any way correspond to a public service mission delegated to it by any public administration or local authority. By subscribing to the Services referred to in Articles 3 and 4 hereof, the User acknowledges having been duly informed by the Publisher that the information and documents provided to him/her as part of these Services are also accessible free of charge from the local authorities and administrations concerned, and that the Publisher's mission is limited to the Services referred to in Articles 3 and 4. He/she therefore waives any request for reimbursement, in whole or in part, of the amount of the Services, any compensation in any form whatsoever, as well as any recourse and legal action that would be motivated by the fact that the User could have obtained the documents or information free of charge if he/she had carried out all the procedures or searches for information by himself/herself with the local authorities and/or administrations concerned, without using the Services offered by the Publisher to facilitate the completion of these procedures or the obtaining of this information. For any questions about the Site and the Publisher's activities, Users are invited to contact the Publisher using the contact details at the top of these T&Cs. For the purposes of these T&Cs, each of the expressions below beginning with a capital letter will have the meaning given in its definition, namely: "Services": means the services provided for a fee to Users and Subscribers, the details and subscription conditions of which are referred to in Article 3 of these T&Cs; "User(s)": means any natural or legal person connecting to and browsing the Site, and possibly subscribing for a fee to the Services offered on the Site. 2. - ACCESS AND AVAILABILITY Access to the Site is provided continuously and permanently, except in cases of force majeure or events beyond the Publisher's control, and subject to any breakdowns and technical, maintenance and updating interventions necessary for the proper functioning of the Site, each of these events being likely to result in a cut-off of access to the Site. Furthermore, due to the very nature of the Internet, the Publisher cannot guarantee operation of the Site and Services 24 hours a day, 7 days a week. The User also declares that he or she is aware of the characteristics and limitations of the Internet, in particular its technical performance, response times for consulting, querying or transferring data and the risks related to the security of communications. 3. - SPECIAL CONDITIONS CONCERNING SERVICES RELATING TO CIVIL STATUS DOCUMENTS AND OTHER ADMINISTRATIVE DOCUMENTS 3.1 DESCRIPTION AND CONDITIONS OF SUPPLY OF SERVICES The Publisher offers Services on the Site consisting of carrying out all the administrative procedures necessary to obtain, from the local authorities and administrations concerned, the issuance of civil status documents, identity documents, travel documents, and all other administrative documents relating to all persons born in the United Kingdom (certificates, etc.). All documents referred to in this Article 3.1 are hereinafter referred to as "Documents". The Services are provided on a paid and private basis, in the form of individual purchases for the procedures to support the obtaining of Documents. This offer therefore does not consist in the sale or delivery of the Documents that the User can otherwise obtain free of charge (except in the case of mandatory tax stamps) and directly from the local authorities and administrations concerned, but in the Publisher taking charge, on behalf of and at the request of the User, of the steps necessary to obtain these Documents. , namely, by way of indication and not limitation: The verification of the completeness of the information necessary to obtain the Documents; Sending said information to the local authority and/or administration concerned by electronic or postal means; Where applicable, monitoring and/or following up with the local authority and/or administration concerned until the Documents are obtained; Where applicable, calculating the value of the tax stamp corresponding to the desired procedure, purchasing the tax stamp on behalf of the User, and sending the tax stamp as an attachment to the Document request file; If necessary, assistance in obtaining an appointment (in particular at the Town Hall) by communicating available time slots; Provision of a telephone assistance service for the current Document request. These Special Conditions, including those concerning registration certificates (art.4.5), only supplement and do not replace all the provisions of these GTCU. Single purchase is reserved for legal entities or individuals aged at least 18 years old who have the legal capacity to be able to place an order on the Site and, in the case of an order placed on behalf of a legal entity, the necessary powers to be able to place this order and bind said legal entity under these terms. The Publisher cannot under any circumstances be required to verify the legal capacity of the User, or the necessary powers of the person placing the order when the User is a legal entity. Also, if a User did not have the legal capacity and nevertheless ordered Services on the Site, their legal guardians must assume full responsibility for said order and in particular pay the price. The same will apply, in the context of orders placed on behalf of a legal entity when the person concerned does not have the necessary powers to bind said legal entity, namely that the latter will assume full responsibility for said order and will in particular be required to pay the price. The Publisher is required, as part of the performance of the Services, to have an obligation of means, namely to carry out all the steps necessary to obtain the requested Documents from the local authorities and administrations concerned. It is therefore not required to have any obligation of results concerning the delivery by the local authorities and administrations concerned of the requested Documents or the accuracy of these Documents and its liability may not be sought in this respect, the User not being entitled in any of these cases to request reimbursement of all or part of the sums paid to the Publisher for the provision of the Services. If the Publisher makes its best efforts to ensure that Users obtain the requested Documents from the local authorities and administrations concerned as soon as possible, it does not however guarantee any delivery time for these Documents, the times indicated being given for information purposes only and depend in any event on the processing times of the administrations and local authorities concerned, over which the Publisher has no control. The Publisher may also not be held liable for the non-performance of the Services, in a situation of force majeure, as defined by Article 1218 of the Civil Code, or due to the User or the unforeseeable and insurmountable act of a third party. The User undertakes to complete each of the mandatory fields of the order form aimed at obtaining a Document and to provide accurate and sincere information on his/her situation, on those of the goods potentially concerned (vehicles, real estate, etc.) and on that of the person from whom he/she is requesting a Document concerning him/her and, where applicable, to provide any documents that may be requested by the Publisher. Depending on the nature of the Documents, the User will be asked to send the Publisher original documents by post, such as a registration certificate. The Publisher recommends that the User obtain, where applicable, proof of mailing and send it by tracked mail or, at their choice, by registered letter with acknowledgement of receipt. The Publisher declines in any event any liability in the event of loss or damage to the documents concerned during their delivery. The User acknowledges and accepts that in cases where they do not meet this obligation to provide accurate and sincere information, or to provide documents, the Publisher will not be able to obtain the requested Document on their behalf or the Document will not be able to be sent to them. In this case, they will not be able to claim any reimbursement or compensation from the Publisher. The Publisher draws the User's attention in particular to the need for the latter to provide a valid email address. Any communication made by the Publisher to this email address is in fact deemed to have been received and read by the User, it being specified that any written communication from the Publisher to the User will be made exclusively by email in the event of difficulties relating to his order (incomplete file, illegible documents, incorrect delivery address, etc.). 3.2. PURCHASES OF INDIVIDUAL SERVICES In the context of a single purchase, the contractual information as well as the details of the order are the subject of a detailed summary (price, possible price reductions, steps taken under the Services, number of copies and options of the Documents concerned, delivery method and times) before the final validation of the Order Form. The User is invited to carefully reread the details of his order, and to correct any errors that it may contain before validating it. The validation click executed at the end of the order process formalizes the User's approval of the content and conditions of the order, since it implies an obligation to pay, and constitutes irrevocable acceptance of these General Conditions of Use and Services. This validation click constitutes definitive consent to contract with the Publisher for the selected Services, subject to the exercise of the right of withdrawal reserved for consumers, as referred to in Article 3.3 hereof. 3.3. PRICES AND PAYMENT TERMS The prices of the Services are displayed on the Site in Euros, all taxes included. They apply to all Users subscribing to the Services offered on the Site, whether they live in the United Kingdom or elsewhere. The prices of the Services selected by the User will appear in the order summary, all English taxes included. The Publisher reserves the right to modify its prices at any time, but the Services will be billed on the basis of the rates in effect at the time the User's order is registered. Orders are payable exclusively in Euros, online, on the Site, by credit card, except in the case of registration certificates and transfer declarations where orders are payable in Euros by credit card or Paypal. The User must enter the number and expiry date of the credit card, as well as the visual cryptogram (CVV) on the back of the credit card. The following bank cards are accepted: Carte Bleue, Visa, MasterCard. The Publisher guarantees the security and confidentiality of the User's bank card data. Payment is made using secure systems (such as "Paypal" or "Stripe"), which use SSL encryption, which ensure the reliability of exchanges and transactions by encrypting all personal data required to process orders, such as addresses, emails, bank card numbers and bank details, at the time of entry. Bank details are thus encrypted and transmitted directly to the payment system via a secure connection, without passing through the Site. The Publisher therefore has no access to the User's bank card data at any time. When paying, the symbol or indicates to the User that the User is in a secure connection, the URL of the payment page (or iframe) must begin with https:// The User guarantees to the Publisher that he has the necessary authorizations to make a payment with the payment method selected when registering his order form. The Publisher reserves the right to request a photocopy of the User's identity card and/or bank card (front only) for any payment by bank card. As part of the fight against Internet fraud, information relating to the User's order may be transmitted to any third party authorized by law or designated by the Publisher for the sole purpose of verifying the User's identification, the validity of the order, the payment method used and the intended delivery. The Publisher will debit the User's bank card on the date of confirmation of the order, materialized by the order confirmation email (see art.3.2). 3.4 RIGHT OF WITHDRAWAL Article L.221-18 of the French Consumer Code provides that the User has a period of 14 days from the order of a service through a website to exercise his right of withdrawal from the contract thus concluded remotely. The User wishing to withdraw must send by mail to the Publisher's Customer Service (see address at the top of this document), before the end of this period of fourteen (14) days, the postmark serving as proof, the withdrawal form downloadable from the Site. Failing to use the withdrawal form made available to him, the User may also withdraw by means of an unambiguous declaration expressing his wish to withdraw, which must be sent to the Publisher by mail, before the end of this period of fourteen (14) days, the postmark serving as proof. In order to offer the User the shortest possible time for the execution of the Services, and to allow the User to receive the requested Documents as soon as possible following their order, they are asked, at the time of validation of their order, as permitted by Article L.221-28 1°) of the Consumer Code: - to authorize the Publisher to execute the Services before the withdrawal period expires, - then, as a consequence, to waive the benefit of their right of withdrawal. In all cases where the User asks the Publisher to purchase on their behalf the tax stamps required by the administration to obtain a Document, and pays the corresponding amount online on the Site, they will necessarily authorize the Publisher to execute the Services before the withdrawal period expires, and then, as a consequence, waive the benefit of their right of withdrawal. In the event that the User does not authorize the Publisher to perform the Services before the expiration of the 14-day withdrawal period, the period for performing the Services will be extended by 14 days and the User will receive the requested documents within an average period of 21 days from the order date, with the exception of certain Documents such as identity documents or travel documents (passports) for which the deadlines may be longer and depend in any event on the volume of requests processed by the local authorities and administrations concerned. After validating his/her order on the Site, the User will receive by e-mail an acknowledgment of receipt from the Publisher summarizing the elements of the order (hereinafter the "Confirmation E-mail"), provided that the e-mail address indicated in the Order Form is valid and does not contain any errors. The Order confirmation email will constitute the Publisher's acceptance of its order and will thus form the sales contract between the Publisher and the User. It will contain all the elements constituting the contract between the Publisher and the User (price, possible price reductions, steps taken, number of copies and options of the Document, delivery method and times), as well as a copy of the version of these General Terms and Conditions of Use and Services, as validated by the User at the time of validation of his order. The Publisher reserves the right not to confirm an order for any reason whatsoever. The Publisher also reserves the right to suspend or cancel any execution of an order, regardless of its level of execution, in the event of non-payment or partial payment of any amount that would be due by the User, or of a payment incident or fraud or attempted fraud in the context of the use of the Site. The computerized records, stored in the computer systems of the Publisher or its subcontractors, under reasonable security conditions will be considered as proof of communication, orders and payments between the Publisher and the User. The archiving of Purchase Orders, Order Confirmations and invoices is carried out on a reliable and durable medium that can be produced as proof. 3.5. SPECIAL CONDITIONS RELATING TO REGISTRATION CERTIFICATES The Publisher offers among the Documents the registration certificates of motor vehicles, and therefore to carry out on behalf of the User the procedures to obtain a registration certificate. The Publisher will send to the User, to the email address provided at the time of his order, a provisional registration certificate, in .pdf format and printable, within eight hours (i.e. one Business Day) following receipt of all the documents requested at the time of the order. The Publisher makes its best efforts to inform the User, at the time of his order, the exact amount of the tax and the fee that must be paid to the Prefecture, by means of a tax stamp for the total corresponding amount. It is indeed recalled that the total amount paid to the Prefecture is distributed as follows: regional tax (variable according to the regions and according to the power and polluting nature of the vehicle), tax for the development of professional training actions (for vans), CO2 tax and ecological penalty (if the vehicle is polluting), management tax and fee for the delivery of the certificate). The Publisher does not therefore exclude possible errors in the assessment of the exact amount of the tax and fee that must be paid to the Prefecture and having to exceptionally, in the event of a difference between this assessment and the exact amount of the tax and fee that will be requested by the Prefecture, reimburse the User in the event of an overpayment, or request that the latter pay an additional price, within the strict framework provided for in this article 4.5.3. 4. - RESPONSIBILITY The information on the Site, and in particular that concerning local authorities, is data freely accessible to the public and is not subject to any confidentiality measure or restriction of dissemination. It has been collected and aggregated by the Publisher by its own means, mainly from online information sites, listed in part at the top of this document. The Publisher strives to offer Users, on the Site, the most reliable and qualitative information possible, without however committing to any obligation of result. In this regard, the Publisher makes its best efforts to regularly update the list of local authorities and the data concerning them, without however providing any guarantee of accuracy, timeliness and completeness concerning both the number of local authorities and the data relating to each of them, and more generally concerning all the data accessible on the Site. In the event that a User notices an error in the information relating to a local authority, he is invited to alert the Publisher by email. The Publisher cannot be held responsible for direct or indirect damage suffered by Users or by third parties that may find their source in the information disseminated on the Site, and more generally, in the consultation and use of the Site. The Publisher does not exercise any supervision over the sites linked to the Site by means of hypertext links, and declines all responsibility related to these sites and the content found there. 5. - INTELLECTUAL PROPERTY All data of any nature whatsoever, and in particular texts, questionnaires, graphics, logos, icons, images, audio or video clips, brands, software, characteristics appearing on the Site, are necessarily protected by copyright, trademark law and all other intellectual property rights, and belong to the Publisher or to third parties having authorized the Publisher to use them. The Publisher grants the User a private, non-collective and non-exclusive right of use on said content, to the extent authorized by the functionalities of the Site and by these Conditions. The User undertakes to use the information accessible on the Site in a fair and honest manner, in accordance with their destination, for their own needs only and refrains from trading it with third parties. Except to incur civil and criminal liability, the User also undertakes not to reproduce, summarize, modify, alter or redistribute, without the express prior authorization of the Publisher, all or part of the content referred to in this article. The entire Site, as well as all web pages dedicated to each of the local authorities listed on the Site, including all of their content as well as their consultation methods, constitute the Site Databases. These Databases are the exclusive property of the Publisher, and are protected by the provisions of the Intellectual Property Code relating to copyright, and by the law of July 1, 1998 transposing the European Directive of March 11, 1996 on the legal protection of Databases. Under these conditions, the User is prohibited from reproducing, translating, adapting, arranging, transforming, communicating, representing and distributing, permanently or temporarily, by any means and in any form whatsoever, all or part of the data contained in these databases. Any use of software and other robots whose function is to suck up websites, with the aim of extracting information from the Site in an automated manner is prohibited under these conditions. 6. - PERSONAL DATA - COOKIES The Publisher collects and processes the personal data of Users and Subscribers in accordance with the legal requirements of the Data Protection Act of 6 January 1978 and Regulation (EU) 2016/679 of 27 April 2016 on data protection (GDPR). The purposes, recipients, retention periods and conditions under which the Publisher collects and processes personal data, as well as the rights of the persons concerned in connection with these treatments are precisely detailed in the "Personal Data and Cookie Management Policy Invecta". Under the terms of Article L223-2 of the Consumer Code, Users and Subscribers have the right to object to telephone canvassing by registering their telephone number on the Bloctel list: www.bloctel.gouv.fr . If you have any questions about how we collect and process your information, you can send a request to our Data Protection Officer (DPO) via the contact form. Users and Subscribers are informed that the Publisher reserves the right to collect big data, i.e. massive non-nominative and therefore anonymous data, as part of the operation of the Site and the Services, and to use them for statistical purposes and/or qualitative or quantitative analysis, free of charge or for a fee. 7. - MISCELLANEOUS For any information or question, the Publisher invites the User to contact it using the contact details at the top of these terms. These terms, as well as those in the order confirmation emails, express the entirety of the obligations of the Publisher and the User. The Publisher reserves the right to unilaterally modify the terms hereof, the terms applicable to the User being those in force on the Site on the date the User places their order. The User is therefore advised to regularly refer to the latest version of the T&Cs permanently available on the "General Terms and Conditions of Use and Services" link on the Site. The User may also print or save these Terms in .pdf format, either from the Site or via the file sent to them in the confirmation email for their possible orders. In the event that one of the provisions of these conditions is considered null and void by virtue of a legal or regulatory provision, present or future, or a court decision vested with the authority of res judicata and emanating from a competent court or body, this provision of the contract will be considered unwritten, all other provisions of these conditions remaining binding between the parties. 8. - APPLICABLE LAW - DISPUTES These conditions are governed by English law for both substantive and procedural rules. Any dispute arising from the execution or interpretation of the provisions of this contract requires the parties to come together and attempt to find an amicable solution to their dispute, before referring the matter to the competent court. In accordance with Articles L.616-1 and R.616-1 of the Consumer Code, our company has set up a consumer mediation system. The User may use the European Commission's online out-of-court dispute resolution platform, accessible via the following link: https://ec.europa.eu/consumers/odr . If the User wishes to use this mediation service referred to in this Article 8 to resolve a dispute with the Publisher, he/she must first contact the Publisher in writing. The services of a mediator may only be used when an agreement has not been reached in advance and directly with the Publisher. License By connecting to this site and by this fact alone, the user acknowledges accepting from the company Invecta Outsourcing Ltd, publisher of the site, a license under the following conditions: The license grants the user a private, non-collective and non-exclusive right of use over the contents of the site. It includes the right to reproduce for storage for the purposes of representation on a single-user screen and to reproduce, in one copy, for backup copy or print on paper. Any networking, any rebroadcast, in any form whatsoever, partial or total, is therefore explicitly prohibited without the express and prior agreement of the company Invecta Outsourcing Ltd. This right is personal, it is reserved for the exclusive and non-collective use of the licensee. It is not transferable in any way. Any other use is subject to prior and express authorization. Violation of these mandatory provisions subjects the offender, and all persons responsible, to the criminal and civil penalties provided for by English law.